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“Building Together to Create a Great Customer Experience”


Don Scheibenreif, Gartner

Don Scheibenreif is a Distinguished Vice President, Analyst with Gartner's Customer Experience research group. He works with CIOs and IT leaders on how emerging trends and digital business will impact customer experience. He has also been part of the team driving Gartner’s thought leadership on Digital business and digital transformation over the last 7 years.   Prior to joining Gartner, Don spent  22 years as a corporate marketing leader at The Coca-Cola Company, The Quaker Oats Company and Grainger. Don holds a B.S. in Marketing from DePaul University and earned his MBA in Marketing from the University of Chicago Booth School of Business. A Chicago native, Don and his wife are based in Southern California where he continues to search for a decent hot dog.

Public Records Act & Subpoena Requests

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Kristine Bell-Valdez,
County of Riverside
Supervising Deputy County Counsel

Kristine has served as a deputy and supervising deputy County Counsel with the Riverside County Office of the County Counsel for 15 years in a variety of assignments, including representing the ACR. She has always been driven toward public service and strives to provide consistent and competent legal advice to the County’s departments.

Kristine graduated cum laude from the University of La Verne College of Law and was admitted to practice law in 2007. She has experience in advising the County on Public Records Requests and has provided the Public Records Act Training for the County for the last 7 years, training over 200 county staff and custodians of records at each training.

Mutual Problems/Uniform Practices Session


Jaime T. Pailma , Document Recording Division
Los Angeles County
Registrar-Recorder/County Clerk

Jaime Pailma is a technical visionary that started her career with the Los Angeles County Registrar-Recorder/County Clerk in 1999 as an Analyst with the Technical Services Bureau. In April of 2013, she became the Division Manager over Document Recording and County Clerk functions. During her time as Recorder Manager, Jaime has been instrumental in implementing and expanding electronic recording, digital signatures and notaries for both public and private agencies. Throughout her County career, Jaime has held many project management and liaison positions. She has
worked with public officials, State and Local committees and the public to implement many automated systems to improve the efficiency of government systems and overall customer experience with Los Angeles County.

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